Frequently Asked Questions
Shipping and Returns
How many days does the shipment take?
Order processing: All orders are processed the next day.
Delivery times: Delivery times vary from 3 to 5 working days.
Can I ask for a return or a refund?
Yes, of course. In case you are not satisfied with the product(s) you have purchased, you can make a return and request a refund by contacting us here:
Info.voluxbrand@gmail.com
How can I track my package?
To track your package, just click on this link and enter the tracking code received by email.
If you can't find it or you have difficulties you can contact us and we will explain how to do it:
Track your Order
Products and Operation
How do your products work?
All our products use advanced magnetotherapy to promote general well-being.
The integrated magnets interact with the body to stimulate general well-being in various ways.
By wearing them regularly, you will notice an improvement in sleep quality, a reduction in anxiety and a greater energy balance and much more.
Can I wear them all day?
Yes, our products are designed to be worn 24/7, even while you sleep.
However, if you can't keep it at certain times of the day, it won't cause problems or reduced benefits.
How long does it take to see the first results?
Times vary from person to person.
Many customers notice the first benefits already after one or two weeks.
Are there any contraindications or side effects?
No, our products are safe for all people.
They do not contain nickel and are hypoallergenic.
It also does not interfere with any health problems, including chronic diseases or devices such as pacemakers and other medical equipment.
Why don't some products have a size? Are they adjustable?
Yes! Most of our products have been designed with an open and adjustable design, adapting easily without needing to know the exact size.
Can I wet them or use them in the shower?
Yes, all our products are made of high quality stainless steel, so they are water resistant and do not spoil with contact with sweat or moisture.
How to use
In which finger is it better to wear the ring? And the Bracelet in which hand?
You can wear them on any finger and on both wrists, the area of use is indifferent and does not change the effectiveness.
Do the magnets need to be recharged or do they need maintenance?
No, the magnets do not require charging or maintenance.
We only recommend that you wipe it occasionally with our soft microfiber cloth to keep it shiny.
What happens if I stop using them?
If you stop wearing them, the benefits accumulated over time may decrease progressively, but nothing will happen on a personal and physical level, there are no contraindications.
Payments and Security
What payment methods do you accept?
We accept all major credit and debit cards, PayPal and other secure payment methods indicated at checkout.
Are the payments on your site safe?
Yes, we use an encrypted and secure payment system, guaranteeing 100% protection of your financial data.
Can I pay on delivery?
At the moment we do not offer cash on delivery, but you can pay in total security directly on our website.
Orders and Customer Service
How can I change or cancel an order?
If your order has not yet been processed, you can contact our customer support to request a change or cancel it to the email:
Info.voluxbrand@gmail.com
Or through the form you find here:
Contact Us
I haven't received the order confirmation, what should I do?
Also check the Spam folder of your email, sometimes unfortunately they could end up there.
If you don't find anything, contact us to check the status of your order and we will send you everything manually.
I received a damaged product, how can I request an exchange?
Contact our customer service within 14 days of receiving the order by attaching a photo of the damaged product.
We will be available to help you with an immediate solution.